Privacy Policy

Every dollar, rendered in perfect clarity.

Effective Date: October 26, 2023

Voxel ("we," "our," or "us") is committed to protecting your privacy. We believe that financial clarity should never come at the cost of your personal data security. This policy outlines how we collect, use, and safeguard the information you entrust to us.

We operate in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By using Voxel, you agree to the collection and processing of your data as described herein.

Data We Collect

Account Data

Personal identification information including full name, email address, phone number, and billing details required to create and manage your Voxel account securely.

Financial Connection Data

Read-only transaction data, account balances, and metadata securely transmitted via Plaid or Finicity integrations to power your 3D financial visualizations.

Usage Analytics

Anonymous data regarding device type, browser version, IP address, and interaction patterns to analyze platform stability and improve user experience.

How We Use Your Data

We utilize your data strictly for the purposes outlined below:

  • Service Delivery: To process transactions, generate 3D visualizations, and provide AI-driven financial insights.
  • Platform Improvement: To analyze usage trends and fix bugs, ensuring a seamless experience for all users.
  • Communications: To send account updates, security alerts, and product news (you can opt-out of marketing emails).

Data Sharing

We do not sell your personal data to third parties for their marketing purposes.

We may share data with trusted third-party service providers (sub-processors) necessary to operate our platform:

  • Plaid / Finicity: For secure bank account connections.
  • Stripe: For payment processing and billing.
  • AWS / Cloudflare: For secure data storage and CDN delivery.

Your Data Rights

Access & Portability

You have the right to request a copy of your data and export it in a machine-readable format at any time.

Rectification

You can request corrections to inaccurate or incomplete data at any time through your account settings.

Erasure

You may request the deletion of your account and associated data, subject to legal retention requirements for tax compliance.

Opt-Out

You can unsubscribe from marketing communications and manage cookie preferences via our settings page.

Cookie Policy

We use cookies and similar tracking technologies to enhance your experience. Essential cookies are required for the site to function. Analytics cookies help us understand how visitors use our platform.

You can manage your cookie preferences in your account settings or via your browser's privacy controls.

Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy:

  • Transaction Data: Retained for 7 years to support tax compliance and historical analysis.
  • Account Data: Retained while your account is active and for 30 days after closure.
  • Analytics Data: Retained for 90 days for performance optimization.

Contact & Updates

For privacy inquiries, please contact us at privacy@voxel.christmas.

Change Log

  • October 26, 2023: Initial publication of this policy.
  • November 15, 2023: Updated data retention schedules for transaction logs.